At Codocult.com, we offer a secure and convenient payment process for all our customers worldwide. This policy outlines how we handle payments, including payment methods and guidelines for international customers.
1. Accepted Payment Methods
We support various payment options to ensure that customers from different countries can pay in their preferred currency. The following methods are accepted:
- Credit/Debit Cards: Visa, MasterCard, American Express, and others.
- Online Payment Gateways: PayPal, Razorpay, and others.
- Bank Transfers: Available for certain transactions, with details provided at checkout.
- UPI (Unified Payments Interface): Available for customers in India, supporting Google Pay, PhonePe, and other UPI-based apps.
You can choose your preferred payment method at checkout.
2. Currency and Taxes
- Local Currency Payments: Customers will be billed in their local currency, based on their payment method and the region they are located in.
- Currency Conversion: For international payments, the payment provider will automatically convert the amount to your local currency, based on their exchange rate.
- Taxes: Applicable taxes (such as GST, VAT, or others) will be automatically calculated during checkout based on your location. The final price will include these taxes.
3. Order Confirmation
Once your payment is successfully processed, you will receive an Order Confirmation email. This email will contain the details of your order, a receipt, and the software key for digital products.
4. Payment Processing Time
- Instant Payment: For most online payments (credit card, PayPal), your order will be processed instantly, and you will receive your software key immediately or within minutes.
- Bank Transfer: If you choose to pay by bank transfer, your payment will be processed once we verify the transfer, which may take 1-2 business days.
5. Security and Privacy
- Encrypted Payments: All transactions on Codocult.com are secured using SSL encryption to ensure your financial data is protected.
- Payment Providers: Payments are processed through trusted third-party payment gateways like PayPal, Razorpay, etc. We do not store your payment details on our servers.
For more details, please refer to our Privacy Policy.
6. Refunds and Cancellations
- Refund Eligibility: Refunds are generally not available once the software key has been delivered, due to the digital nature of our products. However, we offer refunds in cases where a product is defective or not as described, subject to our Refund Policy.
- Cancellations: Orders may be canceled before payment is processed. Once payment has been completed and the key has been delivered, cancellations are not possible.
7. Payment Issues
If you encounter any issues while making a payment, such as failed transactions or delays:
- Double-check that your payment details (card number, expiry date, etc.) are correct.
- Ensure that your bank or card issuer allows international transactions (if applicable).
- If the payment fails or you receive an error, please contact support@codocult.com for assistance.
8. Currency Exchange Fees
- For international transactions, your bank or payment provider may charge additional currency conversion fees. These fees are determined by your payment provider and are outside of our control.
9. Fraud Prevention
To protect both our customers and Codocult.com, we may:
- Conduct fraud prevention checks on certain orders.
- Request additional verification of your identity, such as proof of address or a valid payment method.
- Cancel any orders that we suspect to be fraudulent.
10. Customer Support
If you have any questions or concerns about the payment process, please contact our customer support team at support@codocult.com. We are happy to assist with payment-related queries and issues.
